Contacting jumia has been simplified since the company has come up with various ways you can contact Jumia and get your issue sorted.
Among the reasons one may need to contact Jumia is when the product they have ordered is taking longer than expected, the product delivered does not meet the client’s specifications or any other reason. You may as well contact Jumia customer care for inquiries on how to place your orders.
The good news is that Jumia Customer Care services are so efficient that you can call the customer care desk any time through the Jumia customer cares number 0711 011 011 and get assistance.
Apart from the Jumua Telephone number, you can as well contact them through their official email address or through various social media handles such as Facebook and Twitter.
Jumia Kenya Customer Care Contacts
For assistance in placing orders on Jumia call the Jumia customer care number 0711 011 011 or 0700 000 990 . The Service Hours are : Mon-Fri, 7am-4pm; Weekends &Public Holidays, 8am-4pm.
You can also contact Jumia via the following means
Twitter: Jumia Kenya
Contact Form: Use the following link
Facebook: Jumia Kenya
How to Place an order on Jumia
Shopping on Jumia is easy! Once you have identified the product you want to order, follow the steps below:
- Click on ‘buy now’, to add the product to your cart,
- Click on ‘cart’ image in the top right corner,
- Register/Login into your account by entering your email and password,
- Enter your shipping/billing information,
- Choose your preferred payment option, eg Mpesa
- Click on ‘Confirm order’ to proceed to the payment portal and complete your order.
Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. For any inquiries contact Jumia Customer Service Call Center at 0700 000 990 or 0711 011 011 or click on the following link and fill the form.
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