FACT CHECK- Can Someone Register another Safaricom SIM Card Using Your Details without your Consent?

FACT CHECK- Can Someone Register another Safaricom SIM Card Using Your Details without your Consent?

Last year, Safaricom introduced a SIM registration consent that was meant to bar anyone from registering a Safaricom SIM card using your ID without your consent.

Safaricom stated that the move was following numerous complaints from customers finding out that their National Identification details have been used to register new numbers without their consent and used to commit crimes.

A research contacted by Daily Press also revealed that there were also high numbers of cases where individuals found themselves blacklisted with Credit Reference Bureau (CRB) after Safaricom SIM Cards registered under their names were used to borrow money from mobile money lenders.

To fight this and many more other cases, Safaricom launched a service that will assist in fighting this kind of fraud.

Months after the introduction of the new Safaricom SIM card registration consent, we went out on a mission to find out if indeed no one can register another SIM card in your name without your consent.

One of our team members approached a Safaricon sales person and asked for a SIM registration services. Considering he already had another Safaricom SIM card we wanted to know if indeed the consent was a requirement.

The Safaricom sales person request for a National from our team member.  He told us the SIM card was free of charge but one has to purchase a Ksh. 50 airtime upon registration. He agreed on the terms.

The sales person begun the registration process and asked our team member to pick one of the available number on the system for the registration.

He upon picking one of the available numbers for the registration on the system, the Safaricom sales person asked out team member if he had another number and if it was was active. Upon confirming that indeed he had another active number. A sort SMS was sent to his phone notifying him that there was another request for SIM card registration using his ID.

READ:Why Mpesa is so successful in Kenya

The SMS required that he responds with a Yes or a No depending on whether he a proves the request or not.

“ Dear customer, a new number 702XXXX02  is about to be registered under your ID number.  Please reply with Yes to continue or NO to cancel the registration.” The SMS sent from Safaricom 707 SMS number read.

Upon confirming and giving the consent, another SMS was received confirming the authorization.

“Dear customer, your response has been received. Your new line registration proceeds.” The message read.

So, we sort to inquire whether it was possible to register a second number without the consent. We were informed that with the new regulation it was impossible.

A File Photo of a customer being attended to at an M-Pesa Shop

Whenever a customer’s National ID number is used to register a new SIM card, he/she will receive an SMS notification from service number 707 asking for consent.  The customer will be prompted to accept or cancel the registration.

We were also informed that during the registration, if a customer responds with ‘no’, the new line will not be registered and the matter will be escalated automatically to Safaricom fraud team for investigation. If the customer chooses not to respond with either of the options given, the registration will not be completed.

READ:How young Kenyans are leveraging on technology to be own bosses

According to official statement from Safaricom, the new service applies to customers registering a second or more lines with Safaricom.

“If it is a first line the service will not launch. Once a customer tries to register a new line, the system will check for the most active number on the network or M-PESA that is registered under the same ID number and send a notification to this number for consent.” Safaricom stated.

It is no secrete that the new consent requirement will greatly help in curbing fraud cases.

 


We are here for you

Do you have an interesting story you would wish to be published? Email us news@dailypress.co.ke

Share this post